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Frequently Asked Questions

Common questions answered about RJM Digital and our services

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FAQs

1

Do you include the domain names?

The domain is separate and we recommend purchasing the domain directly. We recommend using any of  the leading domain registrars such as 123-reg or Godaddy.


2

Are email addresses provided?

No, email addresses are not included in our package. However, we can provide you with a Microsoft 365 package to add to your website. Please contact us directly to discuss the best option for you.


3

I don't have brand guidelines or a logo, can you help?

Yes, we can help you to create your brand prior to building your website. We will begin with helping to understand your values and how you want to be perceived to your ideal clients. We can then design your new logo and create your style guide, which you can use across all of your marketing channels. 


4

What do you need from us for the design process?

Throughout the development of your website we will be working as a team with you to implement your brand guidelines, what other websites you like and any specific functionality you require that is unique to your business.


5

Can you integrate with my existing CRM?

Yes, we can integrate with multiple CRM systems but will need to arrange a discovery meeting to define your requirements.


6

What platforms do you use?

Our favourite platform to use is GatsbyJS and WordPress to create your bespoke website. Both are easy to use and can make updates and changes quickly without hassle.


7

How long until my website is up and running?

We don’t have a fixed time limit as it is a collaborative approach between RJM Digital and yourself but typically from the Design brief to testing and launch is generally 6 – 8 weeks. However, we can expedite requests if required.


8

How long until our website is up and running?

We don’t have a fixed time limit as it is a collaborative approach between RJM Digital and your estate agency but typically from the design brief to testing and launch is generally 6 – 8 weeks. However, we can expedite requests if required.


9

Can you teach us at our head office or company location?

Yes, we can provide training at your company’s location or a mutually convenient location. However, in-person training will incur additional costs to cover expenses such as travel and accommodation.


10

Do you offer certified SEO courses?

No, we only provide bespoke SEO training and consultancy that is based on your company’s requirements. We recommend other third-party generic SEO courses to help with general SEO training such as Semrush.com or Brightlocal.com


11

Do I have to attend a Zoom? Can't you just sent me a report?

Yes, if we recommend all customers run through the report with us on Zoom. We explain the details of every element of your website and will advise you on how to get further up the rankings.


12

How long does it take to run through an SEO audit?

We typically advise 60 – 90 minutes to run through an SEO audit. We cover many aspects of SEO to ensure you get the most amount of value from it.


13

What is the carbon footprint of my current website?

We recommend using a tool called Website Carbon to find out the current carbon emissions of your website: https://www.websitecarbon.com/


14

Does Shopify have the ability to sell Digital products?

Shopify has the functionality to sell digital products. However, we recommend using Stripe or Memberspace as the platform for these products. We can build you a bespoke website using these technologies.


15

Can I use Shopify to sell internationally?

Yes, Shopify is an excellent platform to sell your products internationally.


16

How much does Shopify cost?

Shopify has a variety of plans available depending on your business needs. We typically recommend the standard Shopify plan as a minimum for GatsbyJS websites. You can find out the cost of each plan here: https://www.shopify.com/pricing


17

I already have an e-commerce store can you convert it into a Gatsby website?

Absolutely! We highly recommend using Gatsby as the frontend for all Shopify websites if you want speed, scalability and performance.


18

What's the difference between SEO and Google Ads?

Google Ads is a brilliant way of getting your website to the top of Google without any prior work to your website. You have to pay ‘per click’ you receieve as a result of your advert displaying on Google. SEO on the other hand is a (typically) much longer process that requires investment up-front and on-going but generally has a better long term ROI and Click-Through-Rate to your website.


19

How do you know if my website will rank?

For every enquiry/project we perform a SEO audit to understand the difficulty and estimate the work required to get your website ranking. If we don’t feel we can achieve results in the budget of our customer, we will not work with the customer.


20

Who makes the SEO content?

All articles, blogs, website copy and videos are produced by the RJM Digital team. If you wish to provide your original photography please send it to use via e-mail. Alternatively, we can advise you on stock photography that is free or purchased.


21

Is there a minimum term contract?

For all monthly packages there is a 3 month minimum term. After the minimum term there is a one month notice period. Although we aim to produce results quickly, it generally takes 3 months to see the full benefit.


22

Can you help us with making changes to code after launch?

Of course! We either charge by the hour for changes or for larger requests we provide a fixed cost quote.


23

Can you provide hosting for our project?

We have our own Gatsby Cloud and WordPress service where you can host your solution on.


24

Will I own the source code?

Yes, with all of our bespoke web development projects you will own the source code to put on your own servers / infrastructure.


25

Can you perform SEO on an existing website?

We would always recommend building a GatsbyJS website for maximum SEO results but we provide SEO services on existing websites.


26

Can we purchase ad-hoc SEO services from you?

If you have a specific SEO requirement such as technical SEO or support with Keyword Research then we can provide advice on these requests.


27

When should I expect to see results?

There are no defined timelines on when you should expect to receive results with SEO. However, with all of our customers we conduct a full SEO audit that analyses the competition and existing SEO work on your site and will be able to guide you on what we need to do to get your website to the top of Google.


28

How much will each advert cost me?

The cost of each advert will different depending on how competitive the keyword is. For each project we will analyse and estimate the cost per click for each customer.


29

What accessible guidelines do you follow?

We aim to make our accessible websites follow the WCAG 2.1 guidelines.


30

Can I measure the carbon footprint of my website?

We partner with the Eco-Friendly Web Alliance to audit your sustainable website based on the grams of carbon each webpage produces. You can then use your analytics to view the number of pages x the grams of carbon emitted as a rough guide to your websites carbon footprint.


31

Do you update my website for me?

If you purchase our monthly package or the care package with an upfront package then all updates, maintenance and changes will be included in your payment plan. Simply e-mail support@rjm.digital and our team will make the changes for you.


32

Do you include the domain?

The domain is seperate and we recommend purchasing the domain directly so you can complete ownership of the domain. We recommend using all the leading domain registrars such as 123-reg or Godaddy.


33

Are e-mail addresses provided?

No, e-mail addresses are not included in our package. However, we can provide you with a Microsoft 365 package to add to your website. Please contact us directly to discuss the best option for you.


34

How long does it take to build a website?

We don’t have a fixed time limit as it is a collaborative approach between RJM Digital and the customer but from usually from the Design brief to testing and launch is generally 6 – 8 weeks. However, we can expedite requests if required.


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